Refund and Returns Policy
Domestic Delivery / Delivery
The delivery of items which are in stock take approximately 3 working days, while items that are not in stock take 7-10 working days. All orders under $250 will have a delivery charge of $10.00 while all orders above this will be FREE. Deliveries are fulfilled via Canada Post
In Store Collection (if applicable)
In Store collection is available on all items. As soon as your online order is ready for collection a member of our team will be in touch.
Refunds & Returns
We are always here to help our customers. We understand that on occasion, purchased items need to be returned. A full refund is offered (excluding delivery charges) with any product that you wish to return. Items are only eligible for a refund if they have not been opened or used, and if they are in original condition. However, if we have made a mistake with your order, then we will be happy to replace the item with the correct one. Our Returns Address is: 20/20 Vision Care 431 3rd Street SE Medicine Hat, Alberta T1A 0G8 Online Returns 20/20 Vision Care 431 3rd Street SE Medicine Hat, Alberta T1A 0G8
We are happy to accept returns within 30 days of purchase for a full refund. Items are required to be unopened and in good condition. Delivery charge will not be refunded. Prescription lenses are a custom product and thus a $40.00 restocking fee will apply. Once accepted, refunds will take up to 10 working days to show up in your account.
We promise to provide an exchange service on items up to 30 days after the order purchase date. Items sent for exchange must be unopened and in original condition. Exchanges can be performed for the same product with a different prescription or for a different product of the same value. When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase. If you would like to make an exchange, please call our team.
If you wish to cancel your order, please contact us to do so. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched we will be unable to make any amendments to the item. Successful cancellations will be refunded within 10 working days. If you receive your item, and decide you would like to change your order, you are welcome to make an exchange. (please see exchange policy for further information).
FAQ’s Shipping & Returns
My order has not arrived, what should I do?
Please allow up to 10 working days for delivery. If you have not received your order after this time, please contact our practice by phone or email.
My goods arrived damaged or my goods were not delivered.
If your package arrives damaged, or does not arrive at all, we are happy to replace your items. Please call us and one of our team members will navigate you through the process.